Frequently Asked Questions
Everything you need to know about MUJI shopping, shipping, and returns.
How can I track my order status?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
What is your return policy for online purchases?
We accept returns of unused, unwashed, and unopened items in their original packaging within 30 days of the delivery date. Please note that certain items like food and personal care products are final sale.
Do you offer international shipping?
Currently, our online store serves specific regions. Please check our shipping information page to see the full list of countries we deliver to and the associated shipping costs.
How do I care for MUJI linen and cotton garments?
To maintain the quality of our natural fibers, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Specific care instructions are located on the garment's internal tag.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to make modifications or cancellations. You may return the items once they arrive.